RooTainer

Refund policy

Try our RooTainer for a full year. Put us through our paces, and see what kind of results you get. We’re so confident you’ll be happy after a year of using our cool case that we will offer you a full refund of the original purchase price for up to one year.

Try it out and see what happens for you – we think you’ll be pleasantly surprised. If you are not 100% satisfied, contact us at [email protected] to take advantage of our one-year guarantee. To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.